Customer Service Excellence

How many times a day are you a customer? For most of us, the number of transactions is great. How are you treated during these encounters? Is it with warmth, courtesy, and respect? Isn't that what you as a customer expect?

Customers appreciate exceptional service. And that's where you come in. By demonstrating through quality service your attitude of commitment and caring, you help customers feel satisfied and successful. And when they feel that way, they become loyal customers.

This five-part series will sharpen your awareness of the needs of customers and help you realize how important your contribution is to the success of the entire organization.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.

Course Learning Objectives

By taking this online Customer Service Excellence course, the user will learn to:

• Provide quality service
• Deal with customers in difficult situations
• Help you build a comfortable environment for customers and co-workers
• Make your work more personally rewarding through improved relations
• Establish positive lines of communication
• Feel more confident about yourself and your abilities

Course Outline

This online Customer Service Excellence course is made up of the following sections:

1. Quality Customer Service
2. The Customer
3. First Impressions
4. Customer Care

Course Audience

This Customer Service Excellence online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.