Customer Service

This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

This Critical Thinking in the Workplace online training course is designed to test your disposition to think critically and teach you how to enhance your critical thinking skills. You will learn about the characteristics and behaviors that are conducive to critical thinking and those that may negatively affect your reasoning.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.

This De-Escalating Confrontations Over Masks online training course will address why companies have mask policies in place, situations where customers should be allowed into your business without wearing masks, steps your company can take to address customers' objections, and methods for de-escalating a confrontation with an angry mask-refusing customer and bring about a positive outcome.

Ce cours de formation en ligne Service à la clientèle de qualité vous apprendra de nouvelles façons de fournir un service de qualité, de traiter avec les clients dans des situations difficiles, de créer un environnement confortable pour les clients et les collègues, d'établir des lignes de communication positives et d’avoir davantage confiance en vous et vos aptitudes.