Problem Solving in the Workplace

This Problem Solving in the Workplace online training course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques.  This course introduces the five-step process for solving problems, outlines techniques for prioritizing and selecting problems, and introduces the Four Absolutes of Quality Management.

Problem solving is a systematic method for defining an undesirable situation, then identifying and eliminating the root causes. A good strategy for solving problems uses specific actions and techniques. Business managers benefit from learning how to solve all manner of common workplace problems such as missed deadlines, incorrect invoices, lost shipments, and people calling in sick.

In addition to methods and techniques, teamwork is another problem-solving tool. Working together encourages an open exchange of ideas and concerns so that problems can be analyzed until they are fully understood, and then eliminated forever. Organizing for problem solving creates an environment in which teamwork can be more effective.

Course Learning Objectives

By taking this online Problem Solving in the Workplace course, the user will learn to:

• Define problem solving.
• Identify the Four Absolutes of Quality Management.
• Outline techniques for prioritizing and selecting problems.
• Recognize how teamwork can help in problem solving.

Course Outline

This online Problem Solving in the Workplace course is made up of the following sections:

1. Problem Solving
2. Four Absolutes of Quality Management
3. Selecting Problems
4. Techniques for Selecting Problems
5. Organizing and Working Together

Course Audience

This Problem Solving in the Workplace online training course was designed for employees and supervisors.

If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.